Introducing  First Access Service

First Access Service provides employees with immediate and confidential support during times of personal challenge. 

This 24/7/365 service is provided for organizations of any size, and for any industry - including employers without a formal Employee and Family Assistance Program (EFAP).

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Support for employees when they need it most

More than compensation and professional advancement, employees want to feel supported by their organization during times of personal challenge, such as:

Let us help.

Our goal is to help organizations and their employees manage challenging and traumatic situations by providing timely and professional support that encourages self-care and resiliency. 

When without benefit of a formal Employee and Family Assistance Program, First Access Service offers a flexible approach to addressing employee work, health and life issues that can affect workplace productivity.

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  • Stress
  • Grief
  • Workplace conflict
  • Family & relationship issues
  • Divorce
  • Traumatic events


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To reach us concerning First Access Service

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For help with your Employee and Family Assistance Program (EFAP)

Accidents, death & suicide

First Access Service allows organizations - even those without a formal EFAP in place - to access support services as-needed to ensure timely and effective issue resolution.

Natural disasters & catastrophic eventsDownsizing & individual terminationsTraumatic event support teamWorkplace violenceHow we help

Professional Counselling

First Access Services allows your organization to extend professional counselling support to your employees and their families.

Counselling is voluntary and confidential. 

Dedicated, experienced counsellors are available 24/7/365 to provide assistance.

Our unique assessment process ensures that employees and their families are matched with the counselling service that best meets their needs.

Traumatic Event Support

A traumatic event can occur without notice and can impact your entire workplace, causing interference with a person's ability to function normally.

Engaging expert support is the most effective means to ensure a thorough assessment of the situation is made and the impact of the event is minimized.

We successfully support hundreds of organisations each month with traumatic event management.

We can help your clients be one step ahead in case a workplace trauma occurs. Explore below to learn more about how we provide support for a few common types of traumatic events: